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Council

Rate Notices and Updating Owners' Details

When Will I receive my Rate Notice

Rate notices will be posted out 4-6 weeks prior to the quarterly due date.

How Will I receive my Rate Notice

  • By Mail
  • By Email, but only after registering with Ezybill.

How can I register for digital rates notice (Ezybill) delivery?

  • Visit Ezybill website and you can register yourself with the details from your rate notice.
  • Send an email: info@coppercoast.sa.gov.au, specify the property/ies you own and mobile number and the Rates Team will complete the registration process for you; or
  • Scan this QR code to access EzyBill.
  • Rates Ezybill

What details do I need to register for digital rates notice delivery?

You will need a copy of your rates notice:

  • name(s) as they appear on the rates notice
  • a current email address
  • a current mobile phone number
  • property assessment number
  • property valuation number; and
  • property address

Can rates notices be emailed to more than one property owner?

Registration for Rates Notices via email is registered against the property record.

If multiple ratepayers have registered for EzyBill and provided a current email address, they should all receive a copy of the rates notice to their nominated email address.

Will I still get a paper rates notice in my letterbox?

No, once you register to receive your rates notices by email, you will no longer receive a paper rate notice in your letterbox. Depending on the time of registration, you may however, receive one final paper rate notice before changing to email delivery.

Can I still have my rate notice sent via post as well as email?

No, we only issue one rate notice per quarter, per property by either email or post. Once you elect to receive your rates via email, notices will not be sent via post unless you deregister your EzyBill registration.

Once I register will I get the current rate notice emailed to me?

The first emailed rate notice you receive will be for the quarter following registration. You will not be emailed or be able to view any notice that has already been issued.

How do I update the email address I wish to have my rates sent to?

Visit the EzyBill website to log in and update your details your new email address.

I have just sold my house. Will I still be able to view previous digital rates notices?

No, we recommend that you download copies of your rates notices before final property settlement. I haven’t received my rates notice email. Could I have entered the wrong email address? Maybe! First check your spam or junk folder and make sure you have added noreply@cityofpae.ezybill.com.au as a safe sender in your address book.

You should receive an email from EzyBill on completion of your registration for EzyBill digital rates notices. If you didn’t receive this, please check you have entered a valid email address when you registered for EzyBill. You can contact us by email at info@coppercoast.sa.gov.au or phone (08) 88281200 (Option 4) during business hours for assistance.

I haven’t received my rates notice email for the current quarter. What has happened?

You will only receive a rate notice if you have an outstanding balance. If you have paid your rates balance in full, you will not receive rates notices for any subsequent quarters in the financial year. If you have an outstanding balance, and haven’t received a notice, please contact us by email at info@coppercoast.sa.gov.au or phone (08) 88281200 (Option 4) during business hours.

What happens if my emailed rate notice bounces back?

If the notice bounces back, EzyBill will cancel your registration, and a printed copy of your rates notices will be mailed out to the mailing address listed on our records. The due date will remain as the due date printed on the notice. Please ensure your email address is correct within EzyBill.

It is for this reason we ask that you please make sure Council has your current mailing address.

Can I cancel email delivery of rates notices?

You can deregister email delivery of your rates notice by visiting EzyBill and logging in and selecting deregister.

Does Council send a Reminder SMS prior to rates being due and payable?

Yes, if the listed principal Ratepayer has provided a mobile number, Council will send a Reminder SMS 4-5 days prior to the quarterly instalment due date. Contact the Rates team to ensure your mobile number is recorded.

Update your Details

It is your responsibility to advise Council if your personal details have changed such as ownership, address or name changes.

This can be done in writing, via email to info@coppercoast.sa.gov.au or visiting the Council Office and completing a Change of Details form. Change of Details Form

Please state which relevant records you wish to be updated such as rates, planning applications, debtor, library etc.

It’s also important to remember to update your address on Dogs and Cats Online https://dogsandcatsonline.com.au/ if you have a registered pet.

If you have any questions, contact our friendly Customer Service Team on (08) 88281200 during business hours.

Change of Address

You can change your forwarding address easily by emailing info@coppercoast.sa.gov.au or completing the back of your rates notice and returning it to us.

Change of Name

If you have changed your name due to marriage, change of business name, divorce, or change of name via Births Deaths and Marriages, you can advise us to update the name on your rate notice.  To change the existing name shown on your rate notice, you'll need to provide the appropriate documentation, such as:

  • Driver's License or proof of age card
  • Name Certificate
  • Marriage Certificate
  • Certificate of Business Registration.

Your Certificate of Title also needs to be updated if you have changed your name:

  • By marriage
  • Legally through Births, Deaths and Marriages
  • Because of an alteration or correction
  • By reverting to a surnamed used before marriage.

Information can be located at Change your Name | Land Services SA.

Change of Ownership

A conveyancer, qualified agent or solicitor, must address change of ownership.

When ownership of a property changes, liability for payment of rates remains with the owner listed with the Council until a Change of Ownership advice is received.

Fines may apply if the Council does not receive notice from your agent or solicitor. All outstanding rates and charges must be paid in full at settlement.

Separation with No Change of Ownership

Council will not amend a property record due to separation of owners.

The billing address can be changed to the person accepting responsibility for the rates. However, both owners remain equally and severally responsible. This liability applies regardless of who is residing at the property, or any personal arrangements that may have been made.

For further information, refer to Section 178 of the Local Government Act 1999.